Return Policy

MONEY BACK GUARANTEE

We offer a 14-day money back guarantee on all unused Amonax products. If you’re not completely happy with your purchase, simply send us an email within 14 days of ordering. As long as your items are unused, unbuilt and in the original packaging, you can return them for a full refund of the price paid.

OUR RETURNS PROCESS

  • Contact Us to let us know you would like to return the product.
  • We will email you back with a request for information.
  • Simply follow the instructions in the email we send you.

FURTHER NOTES ON RETURNS PROCESS

  • When you contact us to let us know your would like to return the product, please tell us why you would like to return it. Remembr to include the name, email and address of the person who made the order, along with the order number. 
  • The Amonax Customer Services team will normally get back you within 24 hours, and will let you know the next steps to follow in order to return your item. 
  • Once you have heard back from us, simply follow the instructions that we provide in the email. Please wait until you’ve heard from us before you send any products back. This will help to ensure that things go as smoothly as possible.
  • Provided the item is in as new, resaleable condition with all the packaging then we may accept the return, but this would depend on the circumstances. We reserve the right to refuse returns over 14 days. Please contact us before returning any item.
  • Depending on the reasons of the return, you may have to pay the return postage fees yourself. Please refer to our terms and conditions for further details.
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