Privacy policy
This Privacy Policy explains how AMONAX collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, or interact with our services.
Information We Collect
We may collect the following information from you:
Your name, billing address and delivery address
Your email address and phone number
Order details, payment status and purchase history
Customer service messages and enquiries
Website usage information, such as pages viewed and products added to cart
Device and browser information, cookies and similar tracking data
We do not store your full payment card details. Payments are processed securely by our payment providers.
How We Use Your Information
We use your personal information to:
Process and deliver your orders
Confirm payments and prevent fraud
Provide customer support
Send order updates and delivery information
Manage returns, refunds and exchanges
Improve our website, products and services
Send marketing emails, only where permitted by law or where you have given consent
Comply with legal, tax and accounting requirements
Sharing Your Information
We may share your information with trusted third parties where necessary to run our business, including:
Payment providers
Delivery and courier companies
Shopify and website service providers
Email, analytics and marketing service providers
Professional advisers, where required
Legal or regulatory authorities, where required by law
We only share the information needed for these services to operate.
Cookies
Our website uses cookies and similar technologies to help the website function, remember your preferences, understand how visitors use our website and support marketing activity.
You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
Marketing
If you subscribe to our marketing emails, we may send you product updates, offers and promotional messages.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including order processing, customer support, legal, tax and accounting obligations.
Your Rights
Depending on where you live, you may have the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your personal information
Object to or restrict certain uses of your information
Withdraw consent for marketing communications
Request a copy of your personal information
To exercise your rights, please contact us using the details below.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no online transmission or storage system is completely secure, so we cannot guarantee absolute security.
International Transfers
As we use Shopify and other service providers, your personal information may be processed or stored outside your country of residence. Where required, appropriate safeguards will be used to protect your information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.
Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Email: social.media@amonax.com
If you are located in the UK and are unhappy with how we handle your personal information, you may also contact the Information Commissioner’s Office.